Rental Policies for Buenavida Homes
Beach and Outdoor Guidelines
- Sand-Free Zone: To keep our apartments clean, please avoid bringing sand inside. Use the beach showers before re-entering the unit.
- Furniture Care: Do not sit on indoor furniture with wet swimsuits to prevent damage.
- Beach Towels: Return all beach towels to avoid a $25 USD charge per missing or misplaced towel.
Towels
- Pool/Beach Towels: Your rental includes 1 pool/beach towel per guest. Additional towels can be requested at the front desk. Ensure all towels (beach and bath) are returned to your unit before check-out to avoid additional fees for lost or misplaced towels.
Pool Instructions
- Pool Rules: Follow all posted pool rules and condominium regulations at all times.
- Supervision: Guests under 21 must be accompanied by an adult in the pool area. An adult member of the party is responsible for ensuring children's safety and supervision.
- Liability: We are not liable for injuries resulting from the use of the pool, property, restaurant, or other facilities.
Wi-Fi
- Access: The network name and password will be provided in the pre-arrival email and displayed within the apartment.
Smart TVs
- Access: Each unit has a TV in the living room and/or bedrooms with cable and streaming apps. Guests must use their own login credentials for streaming services.
Trash Disposal
- Mareazul Resort: Bag and dispose of all trash in the designated bins located under the stairs at the building’s exterior (look for the glass door).
- Vista Cay Resort: Trash is picked up daily from the units. The trash bin, resembling a bench, is located outside the home.
Baby Items
- Pack-n-Play: A pack-n-play is available for free at Mareazul Resort upon request, subject to availability. Contact us before your stay to request this item.
Medical Emergencies
- Emergency Contact: Call 911 for medical emergencies.
- Consulates in Playa del Carmen:
- Canada: Plaza Paraiso Caribe, Planta 2, Av. 10 entre calle 10 y 5, Col. Centro, Playa del Carmen, Q. Roo 77710, Phone: +52 998 883 3360
- USA: Phone: +52 984 873 0303
- Italy: Avenida 10 entre 12 y 14, Playa del Carmen, Q. Roo 77110, Phone: +52 984 803 4714
Occupancy and Safety
- Maximum Occupancy: Per state fire regulations, do not exceed the listed maximum occupancy for each unit, including children and infants.
- Age Restrictions: Guests must be 21 or older to book a vacation home. Unaccompanied underage visitors are not permitted on the property.
Property Care
- Tropical Environment: Playa del Carmen’s tropical climate attracts insects. Keep food covered to prevent pest issues.
- Furniture Placement: Do not move furniture. If movement is necessary, return it to its original position before departure.
- Energy Conservation: Keep balcony and terrace sliding doors closed when using air conditioning. Turn off the AC when leaving the property.
Cleaning and Maintenance
- Long Stays: For stays of 7+ nights, at least one mid-stay cleaning is required every 7 nights. Contact info@buenavidahomes.com for rates and cleaning options.
Property Rules
- No Events or Parties: Parties or events are strictly prohibited per HOA regulations.
- Pet Policy: Pets, including service animals, are not allowed inside the property.
- Non-Smoking Units: Smoking is prohibited indoors, with a $300 fine for any trace of smoke odor. Smoking is permitted in open areas or terraces with sliding doors closed.
Self-Catering Information
Our properties are self-catering, meaning:
- Guests are responsible for their own shopping.
- We provide linens, towels, and a starter kit including:Guests must purchase additional supplies as needed.
- 1 roll of toilet paper per bathroom + 1 extra roll per bathroom
- 1 kitchen paper roll
- 2 dishwasher soap pods (for units with dishwashers)
- 1 dish liquid soap
- A few garbage bags + 1 in the trash bin
Check-Out and Compliance
- Check-Out Policy: Review and follow the check-out instructions in your rental agreement.
- Rule Enforcement: Non-compliance with the rental contract, policies, occupancy rules, HOA regulations, or any illegal activity, nuisance, or disturbance may result in immediate eviction without a refund.
**Check-Out Instructions**
Please check out by 10:00 AM EST.
- Excessive laundry or trash left in the unit will incur an additional cleaning fee.
- Report any damage to furniture or property immediately, and provide clear photos of the affected item or area.
Getting Here
Transportation & Driving Instructions
We can arrange private van transportation (one-way or round-trip) from the airport or nearby locations such as Tulum, Cancún, or Akumal. Please contact us by phone or email with your itinerary to schedule transportation and receive a quote prior to your arrival.
If driving, follow the directions to the Corasol entrance and then go to Mareazul or refer to the map below for guidance.
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Playa del Carmen Properties
